Booking & Deposits: To secure your appointment, a credit card may be required at the time of booking. For certain high-value or long-duration services, a deposit may be requested.
Cancellation & Rescheduling: We respect your time and ask that you respect ours. If you need to cancel or reschedule your appointment, we kindly request at least 24 hours’ notice.
Late Cancellations & No-Shows:
- Cancellations made with less than 24 hours’ notice will incur a fee of 50% of the scheduled service price.
- “No-shows” (failing to arrive for your appointment without notice) will be charged 100% of the scheduled service price.
Late Arrivals: We understand that unexpected delays happen. However, if you arrive more than 15 minutes late, we may need to reschedule your appointment to ensure our other clients are served on time, which may be treated as a late cancellation.
Satisfaction Guarantee: Your satisfaction is our top priority. If you are not completely happy with your service, please let us know within 48 hours so we can make it right.